People, Process, Panic?
How to Facilitate a Human-Centred Change Impact Assessment That Prevents Resistance and Increases Adoption
You’ve studied the theories behind managing workplace change and now you’re ready for something practical. Something you can use straight away to drive real, measurable outcomes. You value the human side of change, and at the same time want to drive positive outcomes.
You've probably observed that when change hits, confusion often spreads faster than communication. Planning and analysis are often delayed until after uncertainty has already taken hold. This learning experience will support you to facilitate the planning and analysis upfront. It will equip you with strengths-based frameworks, neuroscience-backed insights and facilitation techniques you can immediately apply to any change.
Delivered through short-form videos, practical toolkits, and ready-to-use templates, you’ll be guided step-by-step in how to lead effective Workplace Change Impact Assessments (CIAs)—whether you're introducing new technology, restructuring teams, or leading large-scale transformation.
Learn how to:
- Identify the best tool and template for your CIA
- Identify who should be in the room (and when to involve them), so that your people are brought on the journey of change
- Use different facilitation levels depending on change complexity, to create a sense of connection to the process and change
- Influence stakeholders who don’t "see the point" of a CIA
- Apply thinking style frameworks (e.g., Big 5 Traits, HBDI, MBTI) to prompt enhanced critical thinking during a CIA and use neuroscience to support
- Turn impact insights into targeted action for people, process, and systems
- Use these actions and insights to then develop your Change Strategy and Plan, Communication and Engagement Plan, key messages and all other change artefacts and activities.