Feedback Mastery: How to Receive, Reflect & Grow

Feedback is a powerful tool for growth—but only if you know how to receive it well. This course equips leaders and employees with practical strategies to listen openly, manage emotional reactions, and turn feedback into meaningful action.

Feedback is a cornerstone of professional development and organisational success. Yet, many individuals, both leaders and team members, struggle with receiving feedback effectively. This challenge is often rooted in the discomfort associated with giving and receiving feedback, leading to avoidance behaviours that can hinder growth and career progression. Research indicates that people frequently overestimate the negative consequences of providing feedback and underestimate its benefits, resulting in missed opportunities for improvement and development.

Moreover, during periods of organisational change, the ability to process and act upon feedback swiftly becomes even more critical. Continuous feedback during change initiatives ensures that messages are received and understood by employees, facilitating smoother transitions and enhancing overall success.

By the end of this course, participants will have a deeper understanding of the psychological dynamics that influence feedback interactions and will be equipped with practical tools to transform feedback into a catalyst for growth and success.
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Delivery

On-demand (at your own pace)

Start date

July 2025

Format

Online

Total Video

3 hours 

Resources

  • Workbook
  • Conversation templates

Price

$479

NOTE: 
We do not accept refunds or exchanges for any purchases made. If you are an Australian Consumer, you are covered by the Australian Consumer Law. 

Core Competencies covered

Growth-Oriented Mindset

Cultivate the ability to reflect on feedback objectively, extract key insights, and take actionable steps toward continuous improvement.

Critical Thinking & Feedback Analysis

Learn to evaluate feedback objectively, distinguish between useful insights and biases, and apply critical thinking to drive meaningful improvement.

Adaptive Communication

Develop the skills to process and respond to feedback effectively during times of uncertainty, ensuring clear communication and smoother transitions.

Here is what you will get in this learning experience:

lifetime access to Video presentations and visuals presented by an experienced facilitator.
embedded workbook
practical strategies and activities 
bonus: question and answer webinar (live).

various dates and times to choose from. 

Learning Activities

The below are all online and available to learn at your own pace.
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your facilitator

Mona Momtazian

Hi! I specialise in advisory on complex organisational change and transformation and also develop learning experiences that supports leaders to effectively lead change and build change resilience and endurance. I love to create environments that enable people to thrive, not just survive during times of uncertainty and ambiguity.

I have qualifications in human resource management, post graduate psychology, change management and coaching. I've got over twenty years of experience in the field of organisational development and am currently working on a Digital Transformation program and building employee digital literacy.

Take a look at the learning store for products that can compliment this learning experience. 

What our clients say

"A strategic thinker, Mona has a knack for seeing how an individual is meant to fit into the whole and can broker the right kind of outcomes for leaders and their teams."

     alan, cio professional services
"The change capability program supported me to effectively partner with the business before we were hit with a large transformation and change"

     Senior HRBP, australian university
"Mona's ability to train, coach, work on organisational change is commendable. 
Mona's involvement in developing and rolling out training guides in line with a global HRIS required strategic planning and partnership with multiple stakeholders"

     neha, hrm global professional services
"Mona is an organisational development specialist who is able to draw on a range of approaches in developing programs which deliver results.

Her facilitation and coaching style is very approachable."

emma, hr australian university
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